Refund and Returns Policy
Thank you for shopping at Jaydeep Agro. We strive to ensure you are fully satisfied with your purchase. If not, please review our return and refund policy below:
1. Returns
Eligibility for Returns:
- Items can be returned within 30 days from the delivery date.
- The item must be unopened, in its original packaging, and in the same condition as when you received it.
- Proof of purchase (receipt or order number) must be provided for any return.
Non-Returnable Items:
- Items marked as final sale or non-returnable at the time of purchase.
- Opened or used food products.
- Gift cards and some sale items are non-returnable.
Return Process:
- To initiate a return, contact us at jaydeepagrofoods@gmail.com with your order number and reason for return.
- Our team will provide instructions for the return.
- Please note, return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
2. Refunds
Refund Process:
- Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
- If approved, the refund will be processed, and the credit will be applied to your original payment method within 7-10 business days.
Refunds for Sale Items:
- Only regular-priced items are eligible for refunds. Sale items or items bought with discount codes are not eligible unless required by law.
Exchanges:
- We do not offer direct exchanges. Please return the original item for a refund and place a new order for the desired item.
3. Damaged or Defective Items
Reporting Damaged or Defective Items:
- If you receive a damaged or defective item, contact us at jaydeepagrofoods@gmail.com within 7 days of receiving it.
- Provide your order number, a description of the issue, and, if possible, photos.
Replacement or Refund:
- After verifying the issue, we will offer a replacement or full refund, including return shipping costs, if applicable.
4. Order Cancellations
Cancellation Policy:
- Orders can be canceled within 24 hours of placement. After this period, the order may have been processed or shipped.
- To request a cancellation, please contact us at jaydeepagrofoods@gmail.com as soon as possible.
5. Contact Information
For any questions or concerns about returns or refunds, please contact us at:
Email: returns@jaydeepagro.com
Phone: [09176134172]
Mailing Address: [jaydeepagrofoods@gmail.com]
6. Changes to This Policy
We reserve the right to update or modify this policy at any time. Changes will be posted on this page. Continued use of our website after changes constitutes acceptance of the updated policy.